REFUND POLICY

YOU HAVE THE RIGHT TO RETURN THE GOODS WITHIN FOURTEEN DAYS WITHOUT GIVING ANY REASON. THE WITHDRAWAL PERIOD IS FOURTEEN DAYS FROM THE DAY ON WHICH THE GOODS WERE DELIVERED.

IN THE CASE OF A DEFECTIVE PRODUCT, WE WILL REFUND THE PURCHASE PRICE AND PAY THE RETURN SHIPPING COSTS.

FOR RETURNS WITHIN GERMANY WE WILL REFUND THE PURCHASE PRICE INCLUDING SHIPPING COSTS, THE RETURN SHIPPING COSTS HAVE TO BE PAID BY THE CUSTOMER.

IN THE FOLLOWING CASES WE WILL ONLY REFUND THE PURCHASE PRICE EXCL. SHIPPING COSTS AND RETURN SHIPPING COSTS:

- INDICATION OF WRONG ADDRESS WITH THE ORDER
- FAILURE TO PICK UP THE PACKAGE IN TIME AT THE POST OFFICE / PARCEL SHOP

FOR THE RETURN SHIPMENT DUE TO WRONG DELIVERY ADDRESS OR NOT TIMELY PICK UP IN THE PARCEL STORE FEES IN THE AMOUNT OF 5.00 € (DE), 11.90 € (OUTSIDE DE). THESE FEES PLUS RENEWED SHIPPING COSTS MUST BE BORNE BY THE CUSTOMER, AS WE CAN NOT ASSUME ANY LIABILITY FOR THIRD-PARTY FAULT.